Terms of Service

Effective date: November 9, 2026

These Terms of Service (“Terms”) apply when you use airlinetickethelpline.com or book, change or cancel travel through BRAINTRAVEL INC. (“we,” “us,” “our”). We are located at 107-142 Ebbers Blvd NW, Edmonton, AB T5Y 3W2, Canada, TICO Registration #T712294. By using our website or services, you agree to these Terms.

1. Independent travel agency

We are not an airline. Airline names on our website only describe the flights we can help you book. You can always book or manage travel directly with an airline.

2. Who we serve

Our services are offered to travelers in the United States. All prices, fees, charges and refunds are in U.S. dollars (USD).

3. Our role as your ticket agent

We act as your agent in arranging air travel with airlines. Your contract of carriage is with the airline that operates or issues your ticket. The airline’s contract of carriage, fare rules and policies apply to your trip, including its rules on baggage, check-in, changes, cancellations, refunds, delays and denied boarding. We will explain the key fare rules before you book, and you can ask us for the full rules at any time.

4. Quotes, availability and total price

• Before you confirm, we tell you the total price in USD. This includes the airline fare, all government taxes and fees, any airline fees that apply, and our agency service fee.
• Before you buy, we tell you the airline’s fees for checked bags and carry-on bags and its change and cancellation fees for your fare, or tell you where to find them.
• Fares and seats are not guaranteed until your ticket is issued. Airlines may change prices and availability at any time before ticketing. If the price changes before ticketing, we will tell you the new total and will not charge you without your approval.

5. Agency service fees

Our agency service fee is $5 USD per traveler for each booking, change or cancellation we process. For example, booking a trip for 3 travelers carries a $15 USD service fee. This fee is separate from, and in addition to, the airline’s fare, taxes and fees. We include it in the total price we quote you before you buy, and it appears on your receipt. The service fee is non-refundable once your booking, change or cancellation is completed, except as described in our Refund & Cancellation Policy or where U.S. Department of Transportation (DOT) rules require a refund.

6. Payment

By approving a booking or change, you authorize us to charge the agreed total in USD to the payment card you provide. Depending on how your ticket is issued, the charge may appear on your statement as more than one transaction. For example, the airline may charge the fare, and BRAINTRAVEL INC. may charge the service fee separately. Your card issuer may add foreign transaction fees, because our agency is located in Canada. You confirm that you are authorized to use the card you provide.

7. Your responsibilities

• Give us each traveler’s name exactly as it appears on the government-issued ID they will travel with, as required by TSA Secure Flight. Check your itinerary as soon as you receive it and tell us about any errors right away. Airlines may charge to correct names after ticketing.
• Carry the identification each traveler needs, such as a REAL ID-compliant license or passport for U.S. domestic flights, and valid passports and visas for international travel.
• Follow the airline’s check-in deadlines, baggage rules and boarding requirements.
• Give us a working email address and phone number, so we can send confirmations and tell you about schedule changes.

8. Changes and cancellations

Whether you can change or cancel depends on your ticket’s fare rules. Some tickets, such as basic economy fares, can’t be changed or refunded. Where a change is allowed, you may pay an airline change fee, any fare difference and our agency service fee of $5 USD per traveler. Many airlines let you cancel without penalty within 24 hours of booking when the ticket is bought at least 7 days before departure. Ask us whether this applies to your ticket. Full details are in our Refund & Cancellation Policy.

9. Airline cancellations, schedule changes and delays

Airlines operate the flights and are responsible for schedule changes, delays, cancellations, overbooking and mishandled baggage. If we learn of an airline schedule change that affects your booking, we will try to let you know. If an airline cancels or significantly changes your flight and you do not accept the alternative offered, you are entitled to a refund under U.S. DOT rules, as explained in our Refund & Cancellation Policy. You can find more about your rights as an air traveler at transportation.gov/airconsumer.

10. Travel insurance

We recommend buying travel insurance that covers trip cancellation, interruption, medical emergencies and baggage. If you decline insurance, you accept the financial risk of the events it would have covered.

11. Limitation of liability

We arrange travel with care, but we do not control airlines and are not responsible for their acts, omissions, delays, bankruptcy or failure to provide services. To the extent permitted by law, our total liability to you for any claim related to our services is limited to the agency service fees you paid us for the booking involved. Nothing in these Terms limits any rights you have under U.S. federal rules or the consumer protection laws of your state that cannot be waived by agreement.

12. Use of this website

Information on this website is general information and may change without notice. We try to keep it accurate, but we do not guarantee that it is complete or current. You may not use the website for unlawful purposes or try to interfere with how it works. Links to other websites are provided for convenience, and we are not responsible for their content.

13. Privacy

Our Privacy Policy explains how we handle your personal information.

14. Governing law

These Terms are governed by the laws of the Province of Alberta, Canada, except where the laws of your U.S. state or U.S. federal law require otherwise.

15. Changes to these Terms

We may update these Terms from time to time. The version in effect when you make a booking applies to that booking.

16. Contact

BRAINTRAVEL INC.
107-142 Ebbers Blvd NW, Edmonton, AB T5Y 3W2, Canada
Toll-free: (800) 953-9006
Email: support@airlinetickethelpline.com
Owner: Mandeep Singh Aulakh
TICO Registration #T712294