Privacy Policy

Effective date: November 9, 2026

This Privacy Policy explains how BRAINTRAVEL INC. (“we,” “us,” “our”) collects, uses, shares and protects personal information when you visit airlinetickethelpline.com, call us, or book travel through us. We serve travelers in the United States. Because our office is in Alberta, Canada, we follow Alberta’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA). We also follow U.S. privacy laws that apply to our services.

1. Who we are

BRAINTRAVEL INC. is an independent travel agency located at 107-142 Ebbers Blvd NW, Edmonton, AB T5Y 3W2, Canada (TICO Registration #T712294). Our Privacy Officer is Mandeep Singh Aulakh. You can reach the Privacy Officer at support@airlinetickethelpline.com or (800) 953-9006.

2. Information we collect

Information you give us

  • Each traveler’s name as it appears on government-issued ID, plus date of birth and gender, which airlines and the TSA Secure Flight program require
  • Phone number, email address and billing address
  • Travel details such as dates, routes, booking references, frequent flyer numbers and Known Traveler or Redress numbers
  • Passport details, when required for international travel
  • Payment card details needed to pay for your booking
  • Special assistance, seating or meal requests you choose to share

Information collected when you call

Our phone system records the phone number you call from and the date, time and length of the call. Calls may be recorded for quality, training and dispute resolution. If a call is recorded, you will be told at the start of the call, and you may ask to speak without being recorded.

Information collected when you use our website

When you visit our website, we and our service providers automatically collect technical information. This includes your IP address, browser and device type, the pages you view, and the ad or link that brought you to the site, including ad click identifiers. We use cookies and similar technologies to collect it (see section 6).

3. How we use your information

  • To search for, book, change and cancel travel at your request
  • To process payments and issue receipts and itineraries
  • To contact you about your booking, including schedule changes and refunds
  • To answer questions and provide customer service
  • To measure how well our advertising works, including which ads lead to phone calls
  • To prevent fraud and protect our customers and business
  • To meet legal, accounting and regulatory requirements

We contact you by phone, text or email about your booking only. We do not send marketing text messages or make marketing calls without your prior express consent.

4. How we share your information

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising except as described in section 6. We share it only as needed with:

  • Airlines and other travel suppliers that provide the travel you book. Their own privacy policies apply to the information they receive.
  • Booking and reservation systems that travel agencies use to make reservations.
  • Payment processors that handle card payments.
  • Service providers that host our website or provide our phone, email and analytics systems. Our agreements require them to protect your information.
  • Advertising partners, such as Google, to measure advertising performance as described in section 6.
  • Government authorities, when required by law. This includes passenger data that airlines must provide to the TSA, U.S. Customs and Border Protection and other border authorities.

5. Where your information is stored

We are based in Canada, and your information may be stored and processed in Canada, the United States and other countries where airlines, reservation systems and our service providers operate. Your information is then subject to the laws of those countries, and their courts and authorities may be able to access it.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies, including Google Ads and Google Analytics. They help us understand how visitors use the site and measure calls and visits that come from our ads. We may also use Google remarketing to show our ads to people who have visited our site. These tools do not give us your name or contact details.

You can control or opt out of this tracking:

We treat a Global Privacy Control (GPC) browser signal as a request to opt out of advertising cookies where the law requires.

7. How long we keep information

We keep booking and payment records as long as we need them to provide our services and to meet tax, accounting and legal requirements, generally up to seven years. We keep call recordings and website analytics data for shorter periods. When we no longer need information, we securely delete or anonymize it.

8. How we protect information

We use reasonable physical, administrative and technical safeguards to protect personal information. These include encrypted (HTTPS) connections on our website and limiting access to staff who need it. We never ask for full card numbers by email. No system is completely secure. If a data breach affects your information, we will notify you and the appropriate authorities as required by law.

9. Your rights and choices

You may ask to see the personal information we hold about you, correct it, ask us to delete it, or withdraw your consent to certain uses. Legal and contractual limits apply, and withdrawing consent may prevent us from completing a booking. Depending on your state of residence, you may have additional privacy rights under state law. To make a request, contact our Privacy Officer using the details in section 1. We will verify your identity and respond within the time the law requires. We will not discriminate against you for exercising your privacy rights.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca) or your state attorney general.

10. Children

Our website is not directed at children under 13, and we do not knowingly collect information from them online. We collect information about minors only when a parent or guardian provides it to book travel for them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version and its effective date are always posted on this page.

12. Contact us

BRAINTRAVEL INC., Attn: Privacy Officer
107-142 Ebbers Blvd NW, Edmonton, AB T5Y 3W2, Canada
Email: support@airlinetickethelpline.com
Toll-free: (800) 953-9006