Effective date: November 9, 2026
This policy explains how cancellations, changes and refunds work for air travel booked through BRAINTRAVEL INC.. All amounts are in U.S. dollars (USD). It is part of our Terms of Service.
At a glance
| Situation | Airline fare and taxes | Our agency service fee |
|---|---|---|
| You cancel within the airline’s 24-hour window (where it applies) | Refunded in full by the airline | Non-refundable once the ticket is issued |
| You cancel a refundable ticket | Refunded under the fare rules, minus any airline fees | Non-refundable |
| You cancel a non-refundable ticket | Usually no cash refund. The airline may give a travel credit for some fares | Non-refundable |
| You change your ticket | You pay any airline change fee and fare difference | A new service fee applies to the change |
| The airline cancels or significantly changes your flight, and you don’t accept the alternative | Full refund under U.S. DOT rules | Non-refundable except where DOT rules require a refund |
| We can’t complete your booking | Not charged, or refunded in full | Not charged, or refunded in full |
1. 24-hour cancellation
Many airlines let you cancel without penalty within 24 hours of booking when the ticket is bought at least 7 days before departure. Whether this applies depends on the airline and how your ticket was issued. Ask your agent before you book. To use it, you must contact us before the 24-hour window ends.
2. Canceling a ticket
- To cancel, call us at (800) 953-9006 or email support@airlinetickethelpline.com with your booking reference. We will confirm the cancellation and any refund or credit in writing.
- Cancel before your flight departs. If you don’t show up for a flight, most airlines cancel the rest of your itinerary and you may lose the full value of your ticket.
- Non-refundable tickets, including most basic economy fares, usually have no cash value once canceled. Some airlines give a travel credit, subject to their own expiration dates and rules.
3. Changing a ticket
Where your fare rules allow changes, the cost is the airline’s change fee (if any), plus any difference in fare, plus our agency service fee for the change. We will tell you the total in USD and get your approval before making the change.
4. Airline cancellations and significant changes
Under U.S. Department of Transportation rules, if an airline cancels or significantly changes your flight and you don’t accept the alternative or compensation offered, you are entitled to a refund of the airline fare, taxes and fees for the unused travel. Examples of significant changes include a large change in departure or arrival time, a change of airport, or added connections. When we are the seller who charged you, we will process your refund promptly, within the time DOT rules require. If your ticket was charged directly by the airline, the airline issues the refund.
5. How refunds are paid
Refunds go back to the original form of payment, in USD. Airline refunds are processed by the airline, and it can take one or two billing cycles for the refund to appear on your card statement. We will keep you updated and give you confirmation of each refund.
6. Agency service fees
Our service fee pays for the work of booking, changing or canceling your travel. We disclose it in USD before you buy. It is non-refundable once the service is completed, except in these cases:
- We could not complete your booking or change. Then no fee is charged, or it is refunded in full.
- We made an error in your booking. Then we will fix it at no extra service fee.
- U.S. DOT rules require the fee to be refunded.
7. Billing disputes
If you see a charge you don’t recognize or believe you were charged incorrectly, please contact us first at support@airlinetickethelpline.com or (800) 953-9006. We will review it and reply quickly. This does not limit your right to dispute a charge with your card issuer.
8. Contact
BRAINTRAVEL INC.
107-142 Ebbers Blvd NW, Edmonton, AB T5Y 3W2, Canada
Toll-free: (800) 953-9006
Email: support@airlinetickethelpline.com