About Us

BRAINTRAVEL INC. · Independent travel agency · TICO Registration #T712294

Who we are

BRAINTRAVEL INC. is an independent travel agency owned and operated by Mandeep Singh Aulakh. Our office is in Edmonton, Alberta, Canada, and we serve travelers in the United States by phone. Our travel agents help customers book flights and manage existing flight reservations. All prices are quoted and charged in U.S. dollars (USD).

We are registered with the Travel Industry Council of Ontario (TICO), registration #T712294. Our website is airlinetickethelpline.com.

What we do

• New flight bookings: we search available flights and fares and book the option you choose.
• Booking changes: we go over date, time and routing changes your ticket’s fare rules allow.
• Cancellations: we explain what your fare rules allow, whether that’s a refund, a travel credit or no value back, and cancel only if you ask us to.
• Itinerary questions: we help with seat selection, baggage allowances and itinerary details when the airline allows an agency to assist.

What we are not

We are not an airline and we do not operate flights. When you call us, you are speaking with BRAINTRAVEL INC., not with Delta Airlines, United Airlines, American Airlines, Southwest Airlines or any other carrier. Airline names on this website only describe the flights we can help you book. You can always contact your airline directly. Some requests, such as check-in, airport services and changes to bookings made directly with an airline, may have to go through the airline.

How we work with you

• Total price upfront, in USD: before you confirm anything, we tell you the full price, including the airline fare, taxes, any airline fees and our agency service fee of $5 USD per traveler.
• Your approval first: nothing is booked, changed or charged until you agree.
• Written confirmation: after each booking or change, we email you your itinerary and receipt.
• Clear policies: read our Terms of Service and Refund & Cancellation Policy.

Company information